Returns & Refunds policy

1. Overview

At MQL Secure, we strive to provide a high-quality service to our customers. We understand that there may be situations where you are not satisfied with your purchase, and we offer a refund policy to accommodate such cases. By purchasing and using our services, you agree to the terms outlined in this Refund Policy.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new purchases. If you are not satisfied with our service within the first 30 days of your initial purchase, you may request a full refund by contacting our support team at support@mqlsecure.com. Refunds will only be granted if the request is made within the 30-day period.

3. Eligibility for Refunds

Refunds will only be issued under the following conditions:

• The refund request is made within 30 days of the initial purchase.

• The customer has not violated any of our Terms of Service.

• The refund request is for a new purchase and not for additional services or modifications.

• The customer has demonstrated a reasonable attempt to resolve any technical or service-related issues by contacting our support team before requesting a refund.

• Refunds do not apply to any custom services, integrations, or development work.

4. Non-Refundable Cases

Refunds will not be issued under the following circumstances:

• If the refund request is made after 30 days from the initial purchase.

• If the purchase has been modified, upgraded, or extended.

• If the customer has violated any of our Terms of Service.

• If unauthorized use, tampering, or abuse of the service is detected.

• If the service has been discontinued due to a breach of our Terms of Service.

• If the customer has not attempted to contact our support team for troubleshooting before requesting a refund.

• If the reason for the refund request is due to security breaches, hacking, decompilation, or unauthorized access to your software, as MQL Secure is not liable for such incidents.

• If service interruptions occur due to third-party providers ceasing operations, experiencing downtime, or discontinuing their platform, as MQL Secure relies on external services to function properly.

5. How to Request a Refund

To request a refund, please email support@mqlsecure.com with the subject line "Refund Request" and include the following details:

• Your full name

• Email address associated with your account

• Order number or transaction ID

• Reason for the refund request

Our support team will review your request and respond within 5-7 business days. If approved, the refund will be processed using the original payment method, and it may take 5-10 business days for the funds to be reflected in your account, depending on your financial institution.

6. Refund Processing

If your refund request is approved, the refund will be processed, and the funds will be credited back to your original payment method. MQL Secure is not responsible for any delays caused by banks, payment processors, or financial institutions.

7. Service Interruptions & Third-Party Dependencies

MQL Secure relies on third-party technology providers to operate. If any of these providers experience downtime, discontinue their platform, or cease operations, our service may also be affected. In such cases, refunds will not be issued for service interruptions resulting from third-party failures beyond our control. By purchasing our service, you acknowledge and accept that third-party dependencies may impact service availability.

8. Changes to Refund Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be reflected on this page, and it is your responsibility to review the policy periodically for any updates.

9. Contact Information

If you have any questions or need assistance regarding this Refund Policy, please contact us at support@mqlsecure.com.

Last Updated: 06/20/25